Info & Policies
A Trade For A Trade takes customer privacy seriously and will never sell, loan, rent, trade, barter, bet, or give away any personal information you provide during your order. We only use personal information to aid with processing and shipping your order to your address.
All orders are usually processed and shipped out within 2 to 3 business days. Several times a year we take buying trips, and during those times we post our “delayed shipping” information on the homepage. Although we strive to let our customers know an estimated shipping date, we cannot guarantee expedited shipping during these periods due to travel restrictions, natural disasters, and potential political problems in the countries we visit.
We ship via USPS and UPS, with the rate determined by your location and the weight of the products in the order. You can view shipping costs in your shopping cart by using our easy-to-use calculator. All you need to enter is your shipping location — there are no additional hidden fees.
All shipping costs are non-refundable. We require signature confirmation on orders valued at $250.00 and above. Please note that packages shipped via USPS Parcel Post will incur additional postage if you have an active forwarding address filed with the USPS. Additionally, Parcel Post shipments returned to us as non-deliverable or refused will incur an additional return fee equal to the return shipping cost.
If you need a speedy order, please contact us and we’ll do our best to work with you. We are not responsible for service transit time. Customers may also pick up their products with no shipping charge if in the Ann Arbor, MI area. To do so, choose “Local Pickup” during checkout and we will contact you to arrange a time for you to pick up your goods.
Please note that we are not responsible for packages lost in the mail. Once an order is shipped, the package then becomes the shipper's responsibility. Please contact us if the package does not reach your destination, and we can aid with filing a lost package claim.
The customer is responsible for all customs and fees associated with international shipments. These may be in addition to the cost of shipping charged by A Trade For A Trade. As a business, we are obligated to declare all items as merchandise; we are not able to mark them as “gifts.” In order to reduce the cost of shipping, we suggest international customers combine orders with friends or family. We ship Internationally using either USPS or UPS — you can choose your method during checkout.
Order Fulfillment Process
Customers will receive two e-mails during order fulfillment: one immediately after order placement to confirm the order, and one to notify of order shipment 2 to 3 business days later. If you do not receive an e-mail, please check your Junk/Spam folder or contact us. The shipping notification e-mail will include your tracking number from UPS or your delivery confirmation number from USPS. (Note: a delivery confirmation number is not a tracking number, but simply shows when the label was printed and, after delivery, when the item was delivered to its final destination.)
Incorrect Address or Order Cancellation
If you make a mistake filling out your address, or would like to cancel your order, please contact us immediately with the corrected information. If the order has not yet shipped, we can take care of the problem quickly. If the order has already been shipped, we must wait until they attempt delivery before we can change the address. In the rare instance that a package is refused and returned to us, the customer will be responsible for both original shipping charges and the cost of having the package returned to us.
Returns, Exchanges, and Refunds
Returns are accepted within 7 days of the delivery date of your order. Original shipping costs are non-refundable. We are not able to accept returns from international customers at this time.
All returned items must be in original and unused condition. It is the customer’s responsibility to properly package and insure items when shipping back to us. Please make sure that delicate items are especially well-packed, and are insured for the full amount. If an item is damaged on return shipment and there is no insurance on the package, we will not be able to accept the item.
Unless we shipped the wrong item or the item is defective/damaged, all costs for return shipments are the responsibility of the customer.
How to Make a Return
To make a return, please e-mail email@example.com to receive return instructions and an RMA # before shipping the package. If we receive a package without first being contacted about the return, we charge a 15% restocking fee. Upon receiving the shipment, we will contact you by e-mail to confirm your return.
Handmade Items and Fabric Purchases
As many of our handmade products are unique or one-of-a-kind, we cannot offer a warranty. Please be aware that there may be small discrepancies from product photos, as this is the nature of handmade goods. We try our best to source high-quality products, and provide care instructions when needed.
Since fabric is cut upon order, we cannot offer returns, exchanges, or refunds on any fabric purchases. We describe all fabric as accurately as possible, and provide several photos. Handblocked fabric, in particular, will not look like screen-printed fabric. The slight variations in the pattern are part of its beauty and evidence of its handmade artistry, not a flaw. If you have additional questions or concerns, please make sure to contact us before you make your purchase.
Please inspect your purchase as soon as it arrives. Damaged merchandise claims must be made within 48 hours of package arrival. We cannot accept claims made after 48 hours. If for some reason an item is damaged, please contact us immediately at firstname.lastname@example.org.